PE-backed multi-state behavioral health provider
The operator
Three merged entities, hundreds of payer contracts, and no formal contract system or negotiation engine. A two-person team ran the payer lifecycle on PDFs and spreadsheets, with revenue leaking through missed negotiation windows, passed renewals, and reimbursement schedules the team could not reconcile against each contract.
Clients' people
The payer book they already had: 1,000+ agreements across drives, boxes, and laptops. Revenue cycle, operations, and finance set the operational priorities, with SharePoint as the primary repository. The client keeps the repository, the renewal matrix, and the final say at every checkpoint.
The build team
Live in three weeks: one repository on a 42-field schema, three entities reconciled, six agent workflows. Negotiation cases draft themselves 120 days before renewal.